Privacy Policy

This Privacy Policy explains how BaankAuctions ("BaankAuctions", "we", "us") collects, uses, shares and protects your personal information when you use our website and services, including browsing bank auction properties, registering to bid and placing bids. By using the website you agree to the practices described here.

1. Information we collect

• Account details: your name, email address, mobile number and password (stored in encrypted form).
• Verification (KYC) details: identity and address documents that you upload so that we can verify you before you take part in an auction.
• Auction activity: properties you save, auctions you register for, bids you place, payment and refund records.
• Payment information: payments are processed by our payment partners. We keep a record of the transaction status and reference, but we do not store your card or bank login details.
• Enquiries: the details and messages you send us through contact and enquiry forms.
• Technical data: IP address, browser type, device information and pages visited, collected through logs and cookies.

2. How we use your information

• To create and manage your account and verify your identity.
• To register you for auctions, accept bids, and process participation fees, term payments and refunds.
• To send OTPs, bid alerts, auction updates and other service messages by email, SMS or notification.
• To respond to your enquiries and provide support.
• To prevent fraud, enforce our Terms of Service and comply with legal obligations.
• To improve the website and understand how it is used.

3. Sharing of information

We do not sell your personal information. We share it only where needed:

• With the bank or financial institution conducting the auction, to the extent required to complete a sale.
• With payment gateways, SMS and email service providers who process data on our behalf.
• With courts, regulators or law-enforcement agencies when required by law or to protect our rights.

Other bidders only see a masked version of your name in bid history.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and keep the website secure. You can block cookies in your browser settings, but parts of the website may not work properly without them.

5. Data security and retention

We use reasonable technical and organisational safeguards to protect your information. No online system is completely secure, so we cannot guarantee absolute security. We keep your information for as long as your account is active and for as long as needed to meet legal, accounting and dispute-resolution requirements.

6. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to your personal information, ask us to correct or update it, ask us to erase it, or withdraw your consent. Some information must be retained where the law or an ongoing auction requires it. To exercise these rights, contact us using the details below.

7. Children

Our services are meant for persons aged 18 and above. We do not knowingly collect information from children.

8. Third-party links

The website may link to third-party websites. We are not responsible for their privacy practices; please read their policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page and applies from the date it is posted.

10. Contact and grievance

For questions, requests or complaints about your personal information, write to us:

BaankAuctions
15/12 Sant Nagar Burari Delhi 110084, India
Email: info@baankauctions.com
Phone: +91 9582316765